At Plumbase Industrial we want to you be confident that your purchase will last
Because of that, our products always come with a minimum 12 month retailer warranty. But we know that sometimes, the peace of mind that comes with a longer warranty can be invaluable.
At the checkout, you can choose to extend the warranty for up to five years. The cost of the extended warranty is based on the total product value (excluding delivery and any other extras) in your order:
- 12 months warranty (1 year) - free as standard
- 24 months warranty (2 years) - 5% of product value
- 36 months warranty (3 years) - 10% of product value
- 48 months warranty (4 years) - 12.5% of product value
The warranty runs from the date of delivery, and covers you for any faults which develop in the product after you have bought it.
Using the warranty
If you've paid for an extended warranty then you will need to keep your emailed receipt from Plumbase Industrial as this is your proof of purchase.
If a product does develop a fault within the warranty period then contact Plumbase Industrial Customer Services at firstname.lastname@example.org, quoting your order reference number and the item product code (these are on your emailed receipt). One of our team will help you through the process.
The small print
As with all things, there are a few exclusions and conditions.
The warranty doesn't cover you for normal wear and tear, or for damage caused by misuse, faulty installation or careless handling.
The warranty only applies to products used in a normal domestic environment. Commercial use is excluded.
We reserve the right to test or inspect any items on which a warranty claim is made. If no fault is found, or if the fault is caused by one of the excluded conditions, then the warranty will not apply.
Some products are not eligible for the extended warranty. These include end of line products, some special offers, and consumables (such as paint, sealant etc) which are intended to be used shortly after purchase rather than stored for a long period of time. If an extended warranty is not available then it will not be offered as an option at the checkout.
This does not affect your statutory rights
Any warranty or guarantee offered by Plumbase Industrial or by our suppliers is entirely in addition to your normal rights as a consumer under the Distance Selling Regulations, the Sale of Goods Act and any other legislation which may apply now or in the future.