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Plumbase Industrial Coronavirus Update

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On this page, we will keep you up-to-date with the steps we are taking to mitigate the effect of COVID-19.



Plumbase Industrial update 11th May 2020



Whilst keeping the safety of our colleagues and our customers as a priority, Plumbase Industrial are now able to offer a reduced service from each location. We will offer collection of pre-ordered goods from our locations from 11th May. Deliveries to sites will be possible with prior arrangement with the branch manager. We will be accepting supplier deliveries into our locations.

We will maintain social distancing in our work place, and only employees of Plumbase Industrial will be admitted into our premises. When we deliver we will maintain social distancing and we ask for your understanding and support as we manage our business safely.

Who can I contact about my account? 

 

In keeping with Government guidelines, our colleagues in key central functions continue to work from home, therefore our Credit Control and Purchase Ledger teams remain fully operational and can be contacted in the usual way.

(Please note due to our remote working, when calling us you may not hear a ringing tone. Please be patient and a colleague will answer in due course.)

We appreciate that customers will be looking to make their regular account payments and to help protect our colleagues from the risks of COVID-19, we would much prefer for all payments to be made either electronically or via the telephone.

To this end and to assist with payments we have the following options;

  • Our credit teams are available to take your calls from 7.30am until 5.00 pm Monday to Friday.
  • We will be waiving all credit / business card payment fees until the end of May, so why not give us a ring and pay your account securely by card.
  • Your regional credit office telephone number is 0141 892 8960.
  • Our bank details for electronic transfers are located on our payment ‘remittance advice’ area of your statement.

Rather than post us your remittance advice we would prefer these to be emailed to us at paymentremittance@graftongb.co.uk



Thanks for your understanding. Stay safe!

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